Job Description

NI has an immediate opening for a Senior Applications Engineering Specialist (AE Specialist).

In this role, a successful candidate is focused on enabling repeat business through NI Platform adoption by increasing application proficiency and ensuring long-term account success. This position within the EMEA Transportation team will be focused on supporting Automotive customers.

Job Responsibilities

1. Account Pre-allocation

• Collaborate with Account Managers on account plans to align and enable account success

• Ensure customer's project success by directly providing or overseeing support and consulting services activity

• Build engineer to engineer relationships with focused groups at prioritized accounts

2. Support Plan and Services

• Assess a customer’s project and create a plan to enable customer success with NI products

• Execute upon customer success plans by delivering consulting services 

3. Technical Consulting

• Provide start-up or design assistance to ensure key customers are successful with application development

• Develop and teach custom training covering complex topics that are relevant to a customer’s application

• Deliver upgrade assistance for system customers moving to newer versions of the NI platform

• Review customer's code to ensure best programming practices and scalable architectures are in place

4. Advanced Technical Support and Support Oversight

• Handle support escalations for NI systems that require expertise beyond standard product support and span multiple product groups

• Oversee support interactions for targeted top tier accounts, application areas, and customer projects

5. Support & Business Enablement

• Leverage technical and professional expertise, insight and known-how to improve NI support capability, product supportability, and drive NI business

• Deliver on technical goals aligned to the various EMEA Go-To-Market Plans

• Provide oral or written feedback to marketing and R&D on our products, competitor’s products, and third party products

• Identify and mitigate gaps in product or application knowledge within the support department

Required Quialifications

To be considered for this position you should be self-driven with a history of solid customer support and meet the following requirements:

• Undergraduate or graduate degree in engineering

• Strong time management and prioritization skills

• Customer-oriented with a passion to drive for closure on customer issues

• Ability to create and present new material in a teaching environment

• Experience in Automotive related applications is preferred

• Software engineering skills, especially C#, C++, .NET

• Technical knowledge of LabVIEW, NI VeriStand, Automated Test Architectures and hardware technologies including PXI instrumentation, automotive components testing, and automotive protocols is a plus

• Excellent communication in English, both verbal and written

• Available to travel up to 25% of the time 20% travelling

Application Procedure

Please follow the Link to apply for the role.